Ubisoft Security Fail Again: Email Address and Passwords Stolen


Home / Ubisoft Security Fail Again: Email Address and Passwords Stolen

Ubisoft under fire again for more security problems. Image by meddygarnet

Ubisoft are the latest victims in a string of hacking attempts over the last six months or so. This one was successful in stealing the usernames and passwords of possibly all 58 million customers. The good news is that credit card details and other similar sensitive information is not stored on the server that was hacked, so private information remains safe.

Who Is Ubisoft?

Ubisoft is a French gaming company best known for its titles like Assassin’s Creed and Far Cry. Founded in 1986, it now ranks 3rd in the US and France within its market. Users who buy the games for the PC usually find that they have to register the games for the company’s anti-piracy needs, and those who play on games consoles can track their achievements by registering. This leaves many gamers open to this most recent attack.

Hacking Reported on the Ubisoft Forums

Ubisoft instantly sent out emails after realizing that the attack had happened, informing users that they would need to change their passwords. The notice sent in the email was also posted on the Ubisoft forums and website to make sure all users were made aware of the issue. There is a link directly from all these communications for users to change their password.

Passwords were not the only things taken; the hackers also harvested email addresses. Due to the problems, Ubisoft is recommending that users who use the same or similar password on other sites change them too as a matter of precaution.

Ubisoft opened an official forum thread on the situation, and there are now three pages of discussions regarding the matter.

  • Some customers are having problems with accessing certain parts of their account and games.
  • Others have responded with queries about other accounts being hacked into.
  • Some users are having problems with changing passwords. This could be due to the amount of people trying to use the system at the same time. Other users have noted that a day later everything has worked as it should, so if you’re having trouble, just give it time.
  • One discussion covers how deleting the account may not be the best option. According to Ubisoft’s terms and conditions, once an account is deleted all access associated to that account will also be deleted; a player forfeits everything that has been bought in the past, even though he or she may want to create a new account that definitely hasn’t had the details stolen.

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